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* * * * SPECIAL NOTE * * * *
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Shipping charges are non-refundable. Customers
are responsible for shipping charges associated
with returning product to us unless the product
was defective or received in error. |
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Return
Policy: 30 Day Return Policy |
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| NetLink Enterprises has a
30-day return policy. If you are
unhappy with your purchase, return
it to us within 30 days in the
original packaging and original
condition and we will give you
your choice of a refund or
exchange. No restocking fee
applies. If purchase is returned
without original packaging and not
in original condition, a 25%
restocking fee will apply, no
exceptions. |
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Damaged
Items |
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| All items are inspected prior
to shipment and are shipped
insured. We are not responsible
for damage incurred in shipping.
If your package is damaged in
shipment, you must save all
packing materials and contact the
carrier (UPS at 1-800-PICKUPS or
the US Postal Service)
immediately. DO NOT RETURN THE
PACKAGE TO US, but do contact us
and let us know that there is a
problem so that we may follow up
with the carrier. |
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Exchanges, Credits, and Returns |
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| You must Contact us by email
prior to returning any item so
that a Return Authorization Number
can be issued. Please include your
order number, name and items
ordered in the email. Merchandise
returned without a Return
Authorization Number will be
returned to sender. Once you have
a Return Authorization Number,
please return item in original
packaging and condition. Please be
sure to write the Return
Authorization Number on the
outside of the box and send the
package postpaid and insured.
Include a copy of your invoice as
well as a note explaining the
reason for the return. We reserve
the right to charge a 25%
restocking fee if purchase is
returned without original
packaging and not in original
condition. Please allow up to 14
days for processing of returns. |
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Refunds |
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| We'll notify you via e-mail of
your refund once we've received
and processed the returned item.
You can expect a refund in the
same form of payment originally
used for purchase within 14
business days of our receiving
your return. |
